Customer Key Rights
- Travellers will receive all essential information about the package before concluding the package travel contract.
- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
- Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
- The agreed price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 10% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
- Additionally, travellers may cancel the package before the start of the package and pay cancellation fee according to organiser’s cancellation policy, cut off date and deadlines.
- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost.
- Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
- The organiser has to provide assistance if the traveller is in difficulty.
What people are saying...
Its an amazing trip. We enjoy exploring the natural attractions of Northern Vietnam every day. Foods was delicious. A Huynh and driver are professional and helpful. All good. Thank you
Thanks Jackson and Lisa for your personalised service and hospitality during our Hanoi trip in Chinese New Year recently. My wife and son are so happy with all your arrangements. Just it was a bit quiet and limited activities on your Tet Holiday, we had a good rest and relaxation after all.
Hi Jackson and team
Our family members are very happy with your arrangements of transportation in Hochiminh City. The itinerary was just nice, driver was helpful and timely. Will contact you again if we travel or take a tour to Vietnam again
Thank you for doing a great job to help us making the Super Group trip to Phu Quoc a success and memorable holiday. Appreciate your team flew in to assist us closely and effectively. See you next trip
Just a short time but we have enjoyed Da Lat trip with cool air, authentic café and highland activities. Thank you for your efforts with our last minutes changes